📌 Client Profile

A global forest products and manufacturing company was preparing for the largest and most complex project in its history: the rollout of a new enterprise resource planning (ERP) system (SAP). The success of the entire initiative depended on effective training across thousands of employees.

🚩 The Challenge

• Design and deliver a company-wide SAP training program from the ground up

• Align with multiple departments including IT, product, support, project management, and executive leadership

• Overcome tight timelines and frequent delays in the software development lifecycle

• Ensure readiness across 110 SAP user roles and over 5,000 end users

✅ Our Solution

We were brought in as the Training Manager responsible for the full training strategy and execution for the ERP rollout.

Key actions:

• Developed a full training plan, including resources, tools, timelines, templates, and standards

• Appointed and led training leads for each of the five main SAP process areas: Plan, Make, Take, Bill, and Collect

• Facilitated cross-functional collaboration through regular meetings with training leaders, content developers, and the executive leadership team

• Advocated for the training team at the leadership table to ensure alignment with software development timelines

• Built a blended learning solution including classroom training, eLearning, and simulations

🌟 Results

• Trained over 5,000 end users across the U.S. and Canada

• Covered 110 SAP user roles with custom training content

• Developed and delivered 2,200+ training materials on time despite delays in project development

• Achieved high user satisfaction with over 3,300 positive survey responses citing training effectiveness and job readiness

📣 Client Impact

This large-scale training initiative ensured a smooth ERP go-live by equipping employees with the skills and confidence to operate in the new SAP environment. It became a model for future training programs within the organization, demonstrating the power of leadership, planning, and cross-functional collaboration in managing enterprise change.